Refund policy

Return and Refund Policy – AliviaFem

Right of withdrawal (14 days)

As a consumer in the European Union, you have the right to cancel your order or return the product within 14 calendar days, with no need to give a reason:

• Cancellation: if your order hasn't shipped yet, you can cancel it within 14 calendar days of purchase.
• Return: if your order has already been delivered, you can return it within 14 calendar days of receiving it.

This right applies to all our customers, whether buying from Spain, Latin America, or any other country.

For a return to be valid, the item must be unused, in the same condition you received it, and, as far as possible, in its original packaging, along with the receipt or proof of purchase (order number).

How to request a cancellation or return

The fastest way is to log in to your customer account on our store ("My account and returns" link in the footer of aliviafem.com), where you can view your orders and request the cancellation or return directly.

You can also email us at aliviafemsupport@gmail.com with your order number and the reason (optional). We'll confirm receipt of your request by email, along with shipping instructions if applicable.

Returns that arrive without being requested beforehand will not be accepted.

Return address

Calle Maestro Berenguel 7, Pechina, Almería, 04250, Spain

Return shipping costs

Return shipping costs are the customer's responsibility. Since our original shipping is always free, there is no shipping cost to refund as part of your return.

We recommend using a trackable shipping service, especially for international orders, since we cannot be held responsible for return packages lost in transit.

Damages and issues

If your order arrives defective, damaged, or is a different item than what you ordered, contact us immediately at aliviafemsupport@gmail.com. In these cases, the cost of the return and reshipment is covered by us.

Exceptions to the right of withdrawal

We do not accept returns of:
- Gift cards (if offered in the future).
- Personalized or custom-made items made specifically for the customer.

Items on sale or with a discount can be returned under the same conditions as any other product.

Refunds

Once we receive and inspect the returned item (or confirm the cancellation of an unshipped order), we will notify you by email whether the refund has been approved. If so, it will be credited to the original payment method within a maximum of 14 calendar days from approval. Please note your bank or card issuer may take a few additional days to reflect it.

If more than 14 calendar days have passed since approval and you haven't received your refund, please email us at aliviafemsupport@gmail.com.

Exchanges

If you need to exchange your item, the fastest way is to request a return for the one you have and, once approved, place a new order separately.

Seller identification

Owner: José Manuel Leiva Expósito — Tax ID: 34865974K. Address: Calle Maestro Berenguel 7, Pechina, Almería, 04250, Spain. Contact: aliviafemsupport@gmail.com.